Allstate Car Insurance Review


Key Takeaways
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Allstate ranks 10th for full coverage affordability and 11th for minimum liability coverage, with average rates of $166 and $83 monthly, respectively.

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Allstate ranks 10th nationwide for overall customer satisfaction, putting it in the middle tier among major insurers based on customer reviews and service quality.

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Want to hear from actual customers instead of our analysis? We gathered reviews from policyholders across multiple platforms. Read More.

Allstate Car Insurance Ratings

Allstate ranks 12th nationally, among the moderately strong best car insurance companies for most drivers. The company excels in affordability and customer experience, offering competitive rates and solid service quality. This ranking reflects a 40-year-old male driver with good credit and no driving violations. Allstate's ranking for your profile depends on your coverage needs.

Overall Score3.7712
Customer Experience4.2510
Coverage4.243
Affordability3.4615

Allstate Car Insurance Reviews from MoneyGeek Users and Policyholders

Real customer experiences show patterns raw data can't capture. We analyzed feedback from Allstate policyholders to see how the company performs when drivers actually need coverage. Customers praise Drivewise app discounts, Deductible Rewards programs and quick accident response times. Complaints center on disputed aftermarket parts, hard-to-reach local agents and rate increases after renewal.

MoneyGeek users (usernames anonymized) said this about their Allstate car insurance experiences:

★★★★ (4 stars) | Posted by SuburbanDad2010 "My agent Julie bundled home and auto for me and saved me a lot. The app glitches sometimes and Drivewise kills my phone battery, but I'm happy with coverage and service overall. Three years with them now and no real complaints."
★★★★☆ (4 stars) | Posted by DigitalToolsUser "The mobile app makes everything easy. I can access my insurance cards, make payments and file claims right from my phone. Had one small glitch but customer service fixed it fast."
★★★★☆ (4 stars) | Posted by MultiCarDiscount "I'm insuring three cars with Allstate and the multi-car discount is legit. Rates are reasonable and I've never had issues with claims when my teenage driver had a fender bender."
★★★★☆ (4 stars) | Posted by DeductibleRewards "Drivewise actually dropped my premium. I drive carefully anyway so it was easy to save an extra $200 yearly by letting them track my safe driving."
★★★★☆ (4 stars) | Posted by ClaimProcessSmooth "Filed a comprehensive claim for hail damage and Allstate handled it professionally. Got my check in two weeks and they recommended a good body shop. Zero complaints."
★★★★★ (5 stars) | Posted by NightShiftNurse "Pipe burst in my house and an uninsured driver hit my car the same month. Allstate handled both claims with no hassle. Adjusters responded fast and I got my payouts quick. My premiums are reasonable and I feel like they've got my back when things go wrong."
★★★★★ (5 stars) | Posted by AccidentForgiveness "Experienced my fist accident in 15 years and Allstate didn't raise my rates because of accident forgiveness. Can't believe other companies would penalize me for one mistake after 15 years of safe driving."
★★★★★ (5 stars) | Posted by LocalAgentAccess "Love walking into a local Allstate office when I have questions. My agent knows me by name and always makes time to review my policy when life changes.""
★★★★★ (5 stars) | Posted by TealHonda95 "30 years with Allstate and they came through when I needed them. Filed a claim last month, and my agent Jordie was super helpful. Process was smooth and fast. Love the Deductible Rewards since I haven't filed many claims over the years. Happy customer for life."
★★★★★ (5 stars) | Posted by BundleSavings2024 "Switched to Allstate and bundled home and auto. Save over $800 yearly compared to what I paid before. My agent walks me through everything and I actually understand my coverage now."
★ (1 star) | Posted by FrustratedPolicyholder88 "My agent's been completely unresponsive for two weeks. I've called, emailed and even stopped by the office. Can't get anyone to help with a simple policy question. Pay good money for insurance and can't get basic customer service. Looking at other companies."
★☆☆☆☆ (1 star) | Posted by ClaimDenialShock "Filed a legit water damage claim and Allstate denied it saying it wasn't covered. My agent never explained the exclusions when I bought the policy. Had to pay $8,000 out of pocket."
★☆☆☆☆ (1 star) | Posted by CustomerServiceLoop "Trying to get someone from Allstate to call me back for three weeks about my claim. Leave messages, send emails? Nothing. Finally filed a complaint with my state insurance department."
★☆☆☆☆ (1 star) | Posted by CancelledWithoutNotice "They cancelled my policy for non-payment but I never got notice. Turns out they sent it to an old address even though I updated my info online six months ago. Now I'm high-risk."
★☆☆☆☆ (1 star) | Posted by PremiumDoubled "Allstate doubled my premium at renewal after I filed one not-at-fault claim. The other driver hit me while I was parked and somehow I'm the one penalized. Switching companies now."
★★☆☆☆ (2 stars) | Posted by TotalLossLowball "Car was totaled and Allstate's offer was $3,000 below comparable vehicles I found online. Had to fight for weeks and get three independent appraisals before they came up to a fair amount."
★★ (2 stars) | Posted by LexusDriver2025 "Got rear-ended and Allstate wanted aftermarket parts on my brand new Lexus. I pushed back hard because I'm not putting knockoff parts on a car I'm still paying for. Took weeks of fighting to get them to agree to OEM parts. Super frustrating for what should've been simple."
★★ (2 stars) | Posted by RedditRefugee2024 "I wasn't at fault but Allstate fought me on the claim anyway. Took three months to resolve and I paid $1,000 out of pocket that I'm still waiting to get back. Customer service kept giving me the runaround. Really disappointed with how they handled this."
★★☆☆☆ (2 stars) | Posted by YearlyIncrease "My rates go up every year even though I haven't filed a claim in five years. Asked why and got some vague explanation about market conditions. Shopping around now."
★★☆☆☆ (2 stars) | Posted by PreferredShopPressure "They push hard to use their preferred body shops. When I wanted my own mechanic they made the process way harder and said the repairs wouldn't be guaranteed."

Allstate Car Insurance Reddit and Forum Customer Satisfaction

Allstate customers on Reddit and online forums like the widespread agent network, brand recognition and comprehensive coverage options. They value the personal touch of local agents and features like Drivewise.

Common complaints: aggressive rate increases, inconsistent claim handling and pushy sales tactics from agents who prioritize upselling over customer needs.

Real customers say this on forums:

Pricing and Value

Claims Processing

Customer Service

Digital Experience

Trust and Reputation

Coverage Options

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REVIEWS ON FORUMS AREN’T A PERFECT GAUGE

Negative reviews dominate forums and don't show overall service quality. For a complete picture, combine user reviews with industry resources like J.D. Power, independent agents, the National Association of Insurance Commissioners (NAIC) and the Insurance Information Institute.

Who Is Allstate Car Insurance Best and Worst For?

Allstate works best for drivers who want comprehensive coverage options, extensive add-on protection, strong local agent support and multiple policy bundling for families. Budget drivers and those who want bare-minimum coverage should look elsewhere.

Data filtered by:
Adult Drivers
Female
100/300/100,000 - 1000 comp_coll
Below Fair
At Fault Accident ($1000-$1999 Prop Dmg)
Overall Score4.1310

Allstate Car Insurance Ratings by State

Allstate ranks in the top five companies in six out of 51 states and territories nationwide. The company doesn't rank first in any state, which suggests limited market leadership despite national presence and brand recognition.

Alabama3.899
Alaska3.84
Arizona4.087
Arkansas3.819
California3.966
Colorado3.658
Connecticut3.933
Delaware3.859
District of Columbia3.46
Florida3.7111
Georgia3.997
Hawaii3.766
Idaho3.799
Illinois3.6910
Indiana3.511
Iowa3.559
Kansas3.579
Kentucky3.4811
Louisiana3.688
Maine3.4910
Maryland3.4910
Massachusetts3.6411
Michigan3.728
Minnesota3.718
Mississippi4.054
Missouri3.987
Montana3.965
Nebraska3.4911
Nevada3.919
New Hampshire3.7110
New Jersey3.829
New Mexico4.037
New York3.959
North Carolina3.9510
North Dakota3.578
Ohio3.5111
Oklahoma3.848
Oregon4.36
Pennsylvania4.147
Rhode Island3.826
South Carolina4.18
South Dakota3.945
Tennessee3.4811
Texas3.829
Utah4.196
Vermont3.849
Virginia4.089
Washington3.7110
West Virginia3.477
Wisconsin3.6210
Wyoming3.65

*Ratings are based on a 40-year-old male driver with good credit and no driving violations who insures a 2012 Toyota Camry.

Allstate Car Insurance vs. Competitors

Here's how Allstate car insurance rates compare to other major national insurers:

Allstate vs. GEICO
3.78 vs. 4.34
GEICO beats Allstate primarily on affordability, despite Allstate's better coverage options.
Allstate vs. State Farm
3.78 vs. 4.15
State Farm wins on both affordability and customer service, even with fewer coverage options than Allstate. See the full Allstate vs State Farm comparison to find which fits your profile.
Allstate vs. AAA
3.78 vs. 3.74
AAA and Allstate score similarly on affordability and customer service, but Allstate's superior coverage makes it the better choice.
Allstate vs. Progressive
3.78 vs. 4.2
Progressive offers better rates and customer service, making it the stronger option over Allstate.
Allstate vs. USAA
3.78 vs. 4.86
For military members, USAA outperforms Allstate in affordability, customer service and coverage options.
Allstate vs. Travelers
3.78 vs. 4.5
Travelers wins with better rates and customer reputation, despite having fewer coverage options than Allstate.
Allstate vs. Farmers
3.78 vs. 3.86
While similar on rates and customer service, Farmers offers the best coverage options in our study, edging out Allstate.

How Much Does Allstate Car Insurance Cost?

Allstate car insurance costs vary based on your profile, ranging from $83 to $1,436 monthly. To find the best rate for your situation, check the national costs below by age group, gender, coverage, credit score and driving record.

Data filtered by:
Adult Drivers
Male
Good
Clean
100/300/100,000 - 1000 comp_coll
$166$1,99233%14

Allstate Car Insurance Rates by Driver Category

Allstate is much more expensive for most drivers, including adults, seniors and those with accidents, tickets or bad credit. You can review how affordable Allstate is for your specific driving category below to compare against other cheapest car insurance companies.

Drivers With Old Cars$75$15237%14
Adult Drivers$81$16332%14
Adult Drivers$81$16133%14
Drivers With Newer Cars$93$18930%13
Drivers With A Speeding Ticket$95$19124%13
Senior Drivers$110$20737%14
Drivers With Low Income$110$23628%15
Drivers With An Accident$116$23531%12
Drivers With A DUI$134$27224%10
Drivers With Bad Credit$146$3142%12
Young Drivers$176$36320%10

*We modified all profiles based on a 40-year-old male driver with good credit and no driving violations, driving a 2012 Toyota Camry. Young drivers are 25 and under, adults 26 to 64 and seniors 65+. We changed the vehicle age to 2007 for older cars and 2025 for newer ones.

Allstate Car Insurance Rates by State

Allstate's monthly rates vary from $28 to $561 across states. The company ranks among the top five most affordable insurers in just two out of 51 states and territories. See Allstate's affordability and pricing in your area below.

Alabama$74$13734%10
Alaska$45$1209%4
Arizona$73$16216%9
Arkansas$78$15646%11
California$81$141-3%6
Colorado$104$19145%10
Connecticut$87$17213%6
Delaware$168$26452%11
District of Columbia$129$22640%6
Florida$146$37953%11
Georgia$97$15820%10
Hawaii$41$10425%6
Idaho$59$10341%10
Illinois$65$14541%11
Indiana$69$12254%12
Iowa$57$13750%10
Kansas$72$15642%11
Kentucky$107$20148%11
Louisiana$209$561130%9
Maine$52$9631%12
Maryland$142$23259%12
Massachusetts$62$13739%11
Michigan$77$18128%10
Minnesota$56$12518%9
Mississippi$63$1223%5
Missouri$77$15625%9
Montana$62$13325%8
Nebraska$67$14442%11
Nevada$111$19532%10
New Hampshire$68$11445%11
New Jersey$128$21219%9
New Mexico$72$13625%8
New York$83$15128%8
North Carolina$66$16548%11
North Dakota$67$12246%9
Ohio$56$9926%11
Oklahoma$91$17745%10
Oregon$73$12515%10
Pennsylvania$69$12115%9
Rhode Island$69$1354%7
South Carolina$70$14510%9
South Dakota$49$944%7
Tennessee$67$13736%11
Texas$93$22045%11
Utah$78$13510%8
Vermont$28$879%8
Virginia$55$11010%10
Washington$84$14242%12
West Virginia$76$14233%6
Wisconsin$63$11546%11
Wyoming$55$13073%6

*Rates are based on a 40-year-old male driver with good credit, no driving violations and a 2012 Toyota Camry.

Allstate Car Insurance Discounts

Allstate offers 12 car insurance discounts, with average savings of up to 25% depending on your driving profile, involvement in programs and your area. Check out its offerings:

Multi-Policy/Bundle
Up to 25%
Must bundle auto with home or renters insurance
Available nationwide
Multi-Car
Variable
2+ vehicles on policy at same address
Available nationwide
Smart Student
Variable
Students under 25, unmarried, full-time enrollment with 2.7+ GPA (B- average) OR 100+ miles from home with no car at school OR complete teenSMART program
Available nationwide
New Car
Variable
First owner of vehicle that's current model year or one year prior
Available nationwide
Drivewise Telematics
Up to 40% enrollment, 20-25% realistic
Download mobile app, allow tracking of driving habits including speed, braking, phone use, time of day
Available nationwide
Safe Driving Bonus
Variable
Earn bonus every 6 months without an accident
Available nationwide
Deductible Rewards
$100/year
$100 credit toward collision deductible for each accident-free year, up to $500 total
Available nationwide
Anti-Lock Brakes
Variable
Vehicle equipped with ABS
Available nationwide
EZ Pay Plan
Variable
Set up automatic payments from checking account or credit/debit card
Available nationwide
Allstate eSmart
Variable
Sign up for paperless policy documents
Available nationwide
Early Signing
Variable
Sign policy at least 7 days before effective date
Available nationwide
FullPay
Variable
Pay 6-month premium in advance
Available nationwide

Allstate Car Insurance Customer Reviews and Reputation

Allstate ranks 10th for overall customer satisfaction in MoneyGeek's comprehensive customer experience study. Customer reviews highlight the company's strong agent service and user-friendly digital tools, though claims handling generates more complaints than other areas. 

The following sections break down buying, policy management and claims process experiences based on MoneyGeek's research.

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    Buying Process Experience

    Allstate offers multiple purchasing paths through local agents, online quotes or phone sales. The digital quote process is straightforward, though some customers prefer the personal touch of working with a local agent for coverage explanations. Agent availability varies by location, and some customers report longer wait times during peak periods. The company's "Good Hands" brand emphasizes personalized service throughout the buying process.

    insurance2 icon
    Policy Management

    The Allstate mobile app and website provide comprehensive policy management tools, including payment processing, coverage adjustments and document access. Customers appreciate the ability to view ID cards instantly and track claims progress. However, some report that major policy changes still require agent assistance, which can slow down the process. The digital tools work well for routine tasks like payments and basic information updates.

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    Claims Experience

    Allstate's claims process combines digital convenience with personal support options. Customers can file claims through the mobile app, which includes photo submission and damage assessment tools. The company's network of repair shops offers guaranteed work, though customers aren't required to use them. Some policyholders report mixed experiences with claims adjusters, with resolution times varying significantly based on claim complexity and local office efficiency.

Allstate Car Insurance Industry Customer Satisfaction Ratings

Allstate ranks well for financial strength from all industry rating agencies, as well as scoring well in most J.D. Power studies. Here are Allstate's scores from industry agencies.

S&P Global Financial Strength
A-
AAA to D
Strong financial security characteristics
 
AM Best Long-Term Credit Standing
AA
AAA to D
High credit quality
AM Best Financial Strength
A+ (Superior)
A++ to D-
Superior ability to meet financial obligations and pay claims
NAIC Auto Complaints
2.45
1.00 is average
Receives more complaints than expected based on market share
 
Moody's Financial Strength
A3
Aaa to C
Upper-medium grade with moderate credit risk
 
J.D. Power Overal Customer Satisfaction
660/1,000
Out of 1,000
Tied for #1 in Florida region, generally ranks in upper-middle tier nationally
 
J.D. Power Auto Insurance Shopping Study
669/1,000 (9th of 17)
Out of 1,000
9th out of 17 companies with a better than average experience
J.D. Power Auto Claims Satisfaction
691/1,000
1,000-point scale
Below average (industry average: 697)
J.D. Power Digital Service Experience
705/1,000
1,000-point scale
Slightly above segment average (699)
 

Allstate Car Insurance Coverage Options

Allstate provides standard coverages like other major insurers, including liability, comprehensive and collision protection. The company also offers additional add-ons such as:

Personal Effects Coverage    
Covers personal belongings stolen from your vehicle    
Covers items like laptops, phones, and clothing; separate deductible may apply
 
Sound System Coverage    
Covers aftermarket stereos, speakers, and audio equipment    
Custom coverage limits available; protects against theft and damage
 
Deductible Rewards    
Reduces your collision or comprehensive deductible by $100 for each year of accident-free driving    
Can reduce deductible to $0; resets after filing a claim; included at no extra cost
 
New Car Replacement    
Pays full MSRP for a brand new car of the same make and model if your vehicle is totaled within the first two years    
Available for cars up to 2 years old; no depreciation deduction; includes tax and title
 
Ride for Hire (Rideshare Coverage)  
Fills coverage gaps when driving for Uber, Lyft, or other rideshare services    
$15-$20 per year; deductible gap coverage up to $2,500; available in most states
 
Roadside Assistance    
Towing, jump-starts, lockout service, flat tire changes, fuel delivery    
24/7 service; $25 per year per vehicle; available nationwide
 
Pays for rental car while your vehicle is being repaired after a covered claim    
Daily limits from $30-$100; coverage periods up to 30 days
Roadside Advantage
 
Enhanced roadside services plus trip interruption coverage for breakdowns over 100 miles from home    
Trip interruption up to $1,500; tire repair/replacement benefit up to $100; works in any vehicle you drive
 

Other Allstate Insurance Coverage Options to Consider

Here are other insurance types you can bundle with auto coverage or buy on their own:

Who Offers It?
Insurance Products

Allstate (Directly Offered)

Auto Insurance, home Insurance, renters insurance, condo insurance, motorcycle insurance, RV insurance, boat insurance, commercial auto insurance, business owner's policy, general liability insurance, umbrella insurance, term life insurance, whole life insurance, universal life insurance, variable universal life insurance

Third-Party Partner

Pet insurance, travel insurance, identity theft protection, health insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, short-term medical insurance, device protection plans

Allstate Auto Insurance Review: Bottom Line

Allstate excels in affordability, customer experience and coverage, making it a strong car insurance choice. It ranks 10th overall for full coverage and 11th for minimum coverage. 

Compare quotes from multiple insurers, research your coverage needs and choose the right coverage level before purchasing.

Allstate Car Insurance Reviews: FAQ

Here are MoneyGeek’s expert answers to frequently asked questions about Allstate car insurance:

Does Allstate insurance have a good reputation?

Where is Allstate the best car insurance company?

How much does Allstate car insurance cost on average?

Is Allstate known for denying claims?

Is Allstate a good option for high-risk drivers?

Does Allstate raise car insurance rates over time?

Is Allstate good for young drivers?

How We Rated Allstate Car Insurance

MoneyGeek pulled auto insurance rate data from Quadrant Information Services and compared prices from 79 insurers in every U.S. ZIP code.

Standard Driver Profile Used for Analysis

We used a baseline driver profile to ensure consistent rate comparisons. Our standard driver has these characteristics:

  • Age: 40 years old, male
  • Vehicle: 2012 Toyota Camry LE
  • Driving history: Clean record
  • Annual mileage: 12,000 miles
  • Credit rating: Good
  • License status: Valid and active
  • Insurance history: Currently covered with no previous claims

We then modified specific variables, including age, driving record, credit score and military status, to determine which insurers offer the best rates for different driver categories. Our minimum coverage rates represent policies meeting state-required minimums. Full coverage includes 100/300/100 liability limits plus comprehensive and collision coverage with $1,000 deductibles.

Company Rating System

Our evaluation process weighted three key factors:

  • Cost (60% weight): We compared quotes across multiple driver profiles within each city, measuring how competitively each insurer prices its policies against local competitors.
  • Customer satisfaction (30% weight): We analyzed customer feedback from multiple sources, including Google reviews, J.D. Power ratings, AM Best scores and online forums like Reddit, to assess overall service quality and customer experience.
  • Coverage variety (10% weight): We evaluated each provider's coverage options, considering the breadth of available policies and any unique benefits or features.

About Mark Fitzpatrick


Mark Fitzpatrick headshot

Mark Fitzpatrick, a Licensed Property and Casualty (P&C) Insurance Producer in Connecticut, is MoneyGeek's resident insurance expert. He has analyzed the insurance market for almost a decade, first with LendingTree and now with MoneyGeek, conducting original research on hundreds of insurance companies and millions of insurance rates for insurance shoppers. 

He writes about economics and insurance on MoneyGeek, breaking down complex topics so people can have confidence in their purchase. Like all MoneyGeek analysts, Mark collects and analyzes independent cost and consumer experience data on insurance companies to provide objective recommendations in our content that are independent of any of MoneyGeek's insurance company partnerships. 

His insights on products ranging from car, home and renters insurance to health and life insurance have been featured in The Washington Post, The New York Times and NPR, among others. 

Mark holds a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He started his career working in financial risk management at State Street before transitioning to the analysis of the personal insurance market. He's also a five-time Jeopardy champion!


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