score81New Jersey Manufacturers Auto Insurance Review: Quotes and Service (2024)
Updated: December 28, 2023
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score812/5
discounts
5/5
complaints
5/5
satisfaction
4.5/5
stability
3.7/5
affordability
pros
Has common discounts like anti-theft system, pay-in-full, defensive driving and airbag
Offers gap insurance, rideshare insurance, roadside assistance and rental car reimbursement
Cheap for young drivers and drivers with a speeding ticket
cons
No safe driving discount
Only available in five states
Verdict
NJM has the highest possible rating for customer satisfaction and complaints, meaning it provides excellent customer service. NJM also offers cheap auto policies for full and minimum coverage, with a speeding ticket, and as a teen driver compared to other companies.
You can use MoneyGeek’s resources for the cheapest car insurance companies and the best car insurance companies to learn more about NJM and other insurance companies. MoneyGeek examined several auto insurance providers and you can compare NJM to other insurers with our auto insurance comparison tool.
How Does New Jersey Manufacturers Rank for Customer Service?
NJM Auto Insurance receives high marks from such companies as J.D. Power, AM Best, the NAIC and others in relation to their customer satisfaction rates, financial strength, affordability and other factors. For drivers who want a company that consistently delivers on claims and prioritizes customer service and satisfaction, NJM Auto Insurance could be the right choice for them.
Customer Satisfaction Rating
First Notice of Loss:
5/5
Estimation of Process:
5/5
Repair Process:
5/5
Claims Servicing:
5/5
Rental Experience:
5/5
Settlement:
5/5
Every year, J.D. Power evaluates customer satisfaction with the auto insurance claim process for numerous car insurance companies to determine which insurers are providing the best customer service. For the 2019 U.S. Auto Claims Satisfaction Study, NJM car insurance took the second-highest spot overall.
Customer Complaint Ratio
The National Association of Insurance Commissioners (NAIC) continually looks at how many customer complaints are filed each year against car insurance companies to determine that company’s customer complaint ratio. The national median complaint ratio is 1.00. NJM Auto insurance’s customer complaint ratio is 0.24.
New Jersey Manufacturers Auto Insurance Quotes: How Much Does it Cost?
MoneyGeek gathered auto quote data from all fifty states, including the states where NJM is present, and calculated average premiums using sample drivers. In the state where MoneyGeek has data available for NJM, the company offers cheap premiums, costing an average of $1,362 per year.
NJM policies are cheap for all driver types, which means drivers with a speeding ticket, young drivers, and drivers who want full coverage or minimum coverage can get inexpensive auto insurance. But it’s best to look around and compare insurance quotes to get the best rate, and cost should not be the only decision-maker.
Average Annual Cost of Car Insurance with New Jersey Manufacturers versus National Average
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Driver Type
New Jersey Manufacturers Average Rate
National Average
Full Coverage
$1,362
$1,674
Minimum Coverage
$769
$1,018
Speeding Ticket on Record
$1,631
$2,259
18-Year-Old Driver
$3,002
$6,229
Is New Jersey Manufacturers Car Insurance Expensive or Cheap? Why?
NJM offers inexpensive auto policies for drivers regardless of age, driving history and coverage level. Teens, drivers with violations, and drivers who want full coverage or minimum coverage get cheap insurance with NJM.
Insurance providers aren’t transparent about how they calculate car insurance premiums, but rates for drivers with violations and teens are often more expensive since they are considered high-risk. But, NJM charges less than some competitors for these drivers.
Discounts Offered by New Jersey Manufacturers That Can Help You Save
If you’re looking to save some money, NJM has discounts that help make policies more affordable. NJM offers almost all of the most common discounts, like bundling, multiple car, good student, anti-theft system, pay-in-full, paperless, defensive driving and airbag discounts. Unlike other providers, NJM does not offer a safe driving discount.
NJM also provides discounts that other insurers do not, such as the new vehicle discount, where you can receive a discount if your car is two model years old or newer, and an automatic payment discount. Plus, if you’re a senior driver, NJM gives you a discount.
Car Insurance Comparison Tool
Compare your personalized insurance options side by side, in 3 simple steps
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Note: The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.
Does New Jersey Manufacturers Offer Broad or Unique Coverage?
Similar to all auto insurance companies, NJM offers liability insurance, comprehensive and collision insurance. You can also get common add-on coverages, like roadside assistance, rental car and/or travel reimbursement and gap insurance. But NJM does not offer accident forgiveness, new car replacement or deductible modification.
NJM does not offer any unique coverages, like custom parts.
What Online Auto Insurance Tools Does New Jersey Manufacturers Offer?
NJM Auto Insurance’s car insurance coverage is easily customized so you get exactly the coverage you want and need. With a strong reputation for customer satisfaction, NJM Auto Insurance is known to be reliable for fulfilling any claims you may make.
- Type of FeatureDescription
- Online Bill PayLog into your account to pay online, call the automated phone line to pay over the phone or pay by mail.
- Online ClaimsYou can start a claim on the website and track its status by logging into your account.
Other New Jersey Manufacturers Insurance Products
NJM offers more than car insurance. To take advantage of any available discounts, it may be in your best interest to try to bundle insurance policies together. In addition to car insurance, NJM Auto Insurance also offers:
- Type of ProductDescription
- Homeowners InsuranceCovers your home, personal property, other structures on the property, loss of use of home due to damage, personal liability and medical payments.
- Renters InsuranceCovers your personal property, personal liability, living expenses when you are unable to occupy your apartment and medical expenses for others.
- Condo InsuranceSame coverage as renters insurance.
- Flood InsuranceCovers water damage resulting from overflowing rivers, melting snow, heavy rainfall, hurricanes and other water-related events.
- Umbrella InsuranceThis coverage fills in the gaps when the cost of damages or injury is more than your existing car or homeowners insurance covers.
Financial Strength
Since 1922, AM Best has reviewed and analyzed the financial strength of NJM car insurance to determine the company’s ability to meet its customers’ insurance needs. While any AM Best ranking is not a guarantee of a company’s financial strength, it remains a good indicator of how well the company will fulfill its obligations to its customers. AM Best has given NJM an A+ (Superior) financial strength rating.
How to Make a Car Insurance Claim With New Jersey Manufacturers
To file a claim on your NJM Auto Insurance policy, you can go online to the website and file at any time. You also can file a claim by calling the claims telephone number. Make sure you have your insurance policy number along with the date, time and location of the incident and any photos of damage handy when you call.
Contact New Jersey Manufacturers Car Insurance
Methodology and Assumptions
To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.
About Mark Fitzpatrick
Mark Fitzpatrick is a Licensed Property and Casualty Insurance Producer and MoneyGeek's Head of Insurance. He has analyzed the insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. He has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.
Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.
sources
- J.D. Power. "U.S. Auto Claims Satisfaction Study [2019]." Accessed March 28, 2020.
- National Association of Insurance Commissioners.. "New Jersey Manufacturers Ins Co National Complaint Index Report." Accessed May 25, 2023.