Updated: May 14, 2026
Advertising & Editorial Disclosure
NJM earns 13th place for full coverage affordability and 18th for minimum liability coverage with monthly rates of $109 and $67, respectively.
NJM ranks second nationally in customer satisfaction, backed by strong agent support and positive customer reviews on multiple platforms.
NJM ranks eighth for coverage variety, offering options such as accident forgiveness and new-car replacement.
NJM ranks 15th overall nationally, placing it as a moderately strong choice among the best car insurance companies. The provider has good customer experience (ranking second) and coverage options (ranking eighth).
But this only represents a 40-year-old male driver with good credit and no driving violations and the company's ranking for you will depend on your profile and coverage needs.
| Overall Score | 3.91 | 15 |
| Customer Experience | 4.92 | 2 |
| Coverage | 3.57 | 8 |
| Affordability | 3.46 | 17 |
NJM works best for young drivers, drivers with a DUI, drivers with bad credit and drivers with low income who typically face higher premiums elsewhere. Adult drivers and senior drivers should look elsewhere for more competitive rates.
| Overall Score | 4.36 | 8 |
NJM monthly premiums vary widely from $41 to $364 based on your personal profile and coverage choices. We've analyzed national car insurance costs by age group, gender, coverage level, credit score and driving record to help you understand which provider is most affordable for you.
| $130 | $1,557 | -30% | 7 |
NJM will be much more expensive on average for most drivers, including young drivers, seniors and those with accidents or speeding tickets. You'll likely find better rates with other car insurance companies. Below you can review how affordable NJM is for your driving category.
| Drivers With Old Cars | $66 | $106 | 38% | 16 |
| Drivers With Newer Cars | $80 | $127 | 7% | 14 |
| Drivers With Low Income | $83 | $136 | 23% | 13 |
| Adult Drivers | $87 | $137 | 57% | 18 |
| Senior Drivers | $93 | $144 | 47% | 18 |
| Drivers With an Accident | $93 | $148 | 31% | 18 |
| Drivers With a DUI | $105 | $166 | -24% | 9 |
| Drivers With a Speeding Ticket | $105 | $166 | 53% | 18 |
| Young Drivers | $135 | $216 | 15% | 13 |
| Drivers With Bad Credit | $139 | $213 | 25% | 13 |
*We modified all profiles based on a 40-year-old male driver with good credit and no driving violations, driving a 2012 Toyota Camry. Young drivers are 25 and under, adults 26 to 64 and seniors 65+. We changed the vehicle age to 2007 for older cars and 2025 for newer ones.
NJM offers 14 car insurance discounts, with average savings of up to 12% depending on your driving profile, involvement in programs and your area. Check out its offerings:
Multi-Policy/Bundle | 15% | Must have auto + homeowners, condo, or renters insurance | Available in all coverage states |
Multi-Car | Variable | 2+ vehicles on same policy at same address | Available in all coverage states |
Good Student | Variable | Students aged 16-22, B average (3.0+ GPA), honor roll or Dean's List, full-time enrollment | Available in all coverage states |
Defensive Driving | Variable (3 years) | Complete approved defensive driving course, minimum 6 hours | New Jersey only |
New Car | Variable | Vehicle 2 model years old or newer | Available in all coverage states |
Full Coverage | Variable | Both comprehensive and collision coverage | Available in all coverage states |
Paid in Full | Variable | Pay annual premium in full vs. monthly payments | Available in all coverage states |
Paperless | Variable | Sign up for paperless delivery of documents | CT, OH, PA only |
Vehicle Safety | Variable | Anti-theft devices, anti-lock brakes, passive restraints | Available in all coverage states |
Mature Driver | Variable | Drivers over certain age who complete qualified course | CT, MD, OH, PA only |
SafeDrive Program | Variable | Participate in telematics program with smartphone app | Available in all coverage states |
NJM ranks second for overall customer satisfaction in MoneyGeek's customer experience study. Policyholders point to responsive agents and easy-to-use digital tools as strengths. It draws more complaints than average for claims processing delays and settlement disputes.
Customers report positive experiences with NJM's buying process, with many noting "reasonable rates and professional handling" during the initial quote process. Representatives are described as "knowledgeable staff, very courteous and professional" who are "always professional and informative" in explaining coverage options.
The staff demonstrates "knowledge and expertise in explaining options to save money while maintaining coverage." Some customers report confusion about eligibility requirements, with one noting they were told 18 days after switching that they needed to change their driver's license to qualify for certain coverage.
NJM's policy management capabilities are notably limited compared to industry standards. The company "lacks a mobile app capable of policy management" and while it has an "online policy portal, the system doesn't allow for policy changes."
This limitation caused NJM to "lose points due to limited availability and lack of functional mobile tools" in industry ratings. Tech-savvy customers are often "disappointed that NJM's only mobile app is for tracking driver behavior" through their SafeDrive program rather than policy management.
NJM has received J.D. Power certification for providing "An Outstanding Auto Claims Experience" seven years in a row, with claims reporting available "24 hours a day, seven days a week." Many customers praise the claims process, describing adjusters as "wonderful" and noting "claim was processed in a very timely manner."
Some negative experiences exist, with complaints about unresponsive adjusters, claims taking "over eight months unresolved," and poor communication, particularly affecting non-English speaking customers who received "no language assistance."
NJM ranks well for financial strength from all industry rating agencies, but in J.D. Power studies, the company finishes average or below average in most areas. Here are NJM's scores from industry agencies.
AM Best Financial Strength | A+ (Superior) | A++ to D- | Superior ability to meet financial obligations and pay claims |
AM Best Long-Term Credit Standing | aa (Superior) | aaa to d | High credit quality |
S&P Global Financial Strength | Not Available | AAA to D | Not rated by S&P Global |
Moody's Financial Strength | Not Available | Aaa to C | Not rated by Moody's |
J.D. Power Auto Claims Satisfaction | 782/1,000 | 1,000-point scale | Ranked #1 nationally (2024) |
J.D. Power Digital Service Experience | Not Available | 1,000-point scale | Not included in 2024 study |
J.D. Power Auto Insurance Shopping Study | 721/1,000 | 1,000-point scale | Ranked #1 in Mid-Atlantic region (2025) |
J.D. Power Overall Customer Satisfaction | 711/1,000 | 1,000-point scale | Ranked 2nd in Mid-Atlantic region (2024) |
NAIC Auto Complaints | 0.05 | 1.00 is average | 95% fewer complaints than average |
NJM gets consistent praise for customer service but draws recurring complaints about rate increases and claims handling. Policyholders on Reddit and other review platforms cite agent responsiveness as a standout strength, though dissatisfaction with how claims are processed shows up across multiple forums.
Customer sentiment on pricing starts positive but deteriorates ly over time due to unexpected rate increases, according to forum users:
"We've had NJM for over 13 years, auto and homeowner's insurance. Rates have steadily increased over the years, which is understandable. HOWEVER, when we added our twin, 17 year old, newly licensed daughters to our policy, our annual premium went from $3,000 to $7700!!!"
"I've had NJM for auto and home for over 6 years. Was always the cheapest insurance by far. Never made a claim and have not had a vehicle incident in over 20 years... Out of the blue I get a renewal notice with a 25% premium increase."
Most customers report positive experiences with claims handling, though some express frustration with responsiveness and fairness:
"In early November, I unfortunately hit a deer on an interstate and totaled my vehicle. Frank (my claim rep) and the NJM Team help me process my claim efficiently and within 30 days my financial settlement was complete."
"After eight weeks of no satisfaction I had to reach out to the CEO after much discussion NJM admitted that my claim was improperly handled as a result I am spending $20K more for a new car when maybe mine could have been repaired."
Agent service receives generally positive feedback, though experiences vary by representative and situation:
"I had a very knowledgeable customer service representative. She was very pleasant to talk with. I have never had a bad experience with NJM. They are always there to help with whatever questions I had."
NJM's online platform receives mixed reviews, with limited mobile functionality being a common complaint among tech-savvy users:
"NJM's website is user-friendly and easy to navigate. However, tech-savvy customers might be disappointed that NJM's only mobile app is for tracking driver behavior and doesn't offer policy management."
"The website is a little clunky but navigable. Getting through to NJM feels like a full-time job when you need actual help with claims."
Long-term customers generally trust NJM despite recent rate concerns, though some question the company's transparency and commitment to loyal customers:
"30 year customer, by far the best financial services company I've had in all these years. Cars, houses, umbrella. Claims service top notch, rates excellent."
"Making loyal customers of 20+ years pay a premium due to electric car drivers is insane. NJM had a 17% increase that had zero to do with me. I work from home, my vehicle is 15 years old, never had a speeding ticket or accident, yet I had an increase."
Customers appreciate NJM's comprehensive coverage options but express serious concerns about value when claims are filed and premium adjustments that follow:
"So for a $900 claim that was paid out his insurance went up $1,400.00 per year. According to NJM their rates go up for any claim paid out over $500.00. An increase of that proportion is definitely price gouging."
"Get ready for price gouging. Raised my rates $30/month, yet all our cars got older. When we had a tree fall on our car in a windstorm, they did everything possible to not pay for parts claiming everything was a wear and tear item."
Negative reviews dominate forums and don't reflect overall service quality. For a complete picture, combine user reviews with industry resources like J.D. Power, independent agents, National Association of Insurance Commissioners (NAIC) and the Insurance Information Institute.
NJM provides the same standard coverages as other top insurers, including liability, comprehensive and collision protection. The company also offers additional add-ons such as:
Pet Coverage | Pays up to $1,000 toward treatment for your dog or cat if injured in a covered car accident | Included automatically with comprehensive and collision coverage; covers pets riding in your vehicle |
Rental Car Coverage Enhancement | Higher rental reimbursement limits beyond standard coverage | Only available for vehicles with comprehensive coverage; increased daily and total limits |
SafeDrive Telematics Program | Usage-based insurance program that monitors driving behavior to provide discounts | Rewards safe driving with potential premium discounts; voluntary participation program |
TNC (Rideshare) Coverage | Coverage for Transportation Network Company drivers during different phases of rideshare activity | Phase 2 and 3 coverage limited to reimbursement of difference between TNC and NJM deductibles |
Gap Insurance | Covers difference between loan/lease balance and insurance settlement if vehicle is totaled | Must be added within 30 days of adding vehicle to policy; doesn't cover deductibles, missed payments, or late fees |
Roadside Assistance | Emergency roadside services including towing, battery jump, flat tire assistance, and lockout service | Two options available: $75 or $125 per covered emergency; no deductible applies |
Transportation Expense Reimbursement | Covers taxi, rideshare, or rental car costs while your vehicle is being repaired after a covered loss | Up to $100 per day, $4,000 total; included with full coverage; higher limits available for purchase |
New Car Replacement | Pays for a brand-new car if your new car is totaled or stolen within 12 months after purchase | Included automatically with full coverage; must be original owner with fewer than 1,000 miles at purchase and 15,000 miles at claim |
Here are other insurance types you can bundle with auto coverage or buy separately:
Who Offers It? | Insurance Products |
|---|---|
NJM (Directly Offered) | Auto insurance, homeowners insurance, condo insurance, renters insurance, umbrella insurance, business insurance |
Third-Party Partner (American Modern) | Motorcycle insurance, ATV insurance, boat insurance, personal watercraft insurance, golf cart insurance, classic car insurance, utility vehicle insurance |
NJM ranks 15th overall nationally, making it a solid mid-tier choice for drivers. The company excels in customer experience (second place nationally) and coverage options (eighth place), but faces challenges with affordability (17th place).
We recommend you compare around, do your own research and decide on coverage needs before buying to get the best deal.
Below are MoneyGeek's expert answers to frequently asked questions about NJM car insurance:
NJM has a strong reputation, ranking 15th overall in MoneyGeek's car insurance rankings and second for customer experience among all insurers we evaluated.
NJM is not the number one car insurance provider in any state. The company ranks 15th overall nationally and operates primarily in New Jersey, Pennsylvania, Connecticut and Ohio.
NJM performs best in customer experience (second place nationally) and coverage options (eighth place), demonstrating excellent service quality despite ranking 17th for affordability overall.
NJM car insurance costs $743 per year on average for minimum coverage and $1,224 for full coverage. Premiums range from $490 to $2,837 for minimum coverage and $856 to $4,366 for full coverage.
NJM doesn't have a pattern of denying claims. Customer feedback shows no widespread complaints about systematic rejections or questionable denial practices, though individual experiences vary.
NJM is a reasonable option for high-risk drivers, ranking 9th for affordability in that category. It's worth noting that drivers with a DUI may find more competitive rates elsewhere, given NJM's mid-tier ranking.
NJM raises rates over time for the same reasons most insurers do: inflation drives up repair and medical costs, and claims frequency has grown with distracted driving and severe weather events. Individual factors like credit score changes and regulatory updates also affect your premium.
No, NJM isn't ideal for young drivers, ranking 13th for overall affordability with average monthly premiums of $135 for minimum coverage and $216 for full coverage.
MoneyGeek pulled auto insurance rate data from Quadrant Information Services and compared prices from 79 insurers in every U.S. ZIP code.
Standard Driver Profile Used for Analysis
We used a baseline driver profile to ensure consistent rate comparisons. Our standard driver has these characteristics:
We then modified specific variables, including age, driving record, credit score and military status, to determine which insurers offer the best rates for different driver categories. Our minimum coverage rates represent policies meeting state-required minimums. Full coverage includes 100/300/100 liability limits plus comprehensive and collision coverage with $1,000 deductibles.
Company Rating System
Our evaluation process weighted three key factors:
About Mark Fitzpatrick
Mark Fitzpatrick, a Licensed Property and Casualty (P&C) Insurance Producer in Connecticut, is MoneyGeek's resident insurance expert. He has spent nearly a decade analyzing the market, first at LendingTree and now at MoneyGeek, where he has produced original research on hundreds of carriers and millions of rates across auto, home, renters, health and life insurance.
He writes about economics and insurance on MoneyGeek so people can make coverage decisions with confidence. His insurance insights have been featured in The Washington Post, The New York Times and NPR, among other media outlets.
Like all MoneyGeek analysts, Fitzpatrick draws on independent cost and consumer experience data, and no insurance company partnership influences his recommendations.
Mark holds a master's degree in economics and international relations from Johns Hopkins University and a bachelor's degree from Boston College. He started his career in financial risk management at State Street before moving into insurance market analysis. He's also a five-time Jeopardy champion!
