Allocated loss adjustment expenses (ALAE) refer to insurance companies' costs when investigating, processing and settling a life insurance claim. ALAE are a key component of insurance administration in establishing claim legitimacy and determining appropriate payouts. ALAE refers to costs incurred for a specific claim and are separate from unallocated loss adjustment expenses, which refer to general claims management costs such as personnel salaries.
These costs are part of an insurer's loss reserves, specifically designed to cover claim settlement payouts. As such, ALAE are not shouldered directly by the policyholder when they make a claim. ALAE applies to all types of insurance companies, but this article will focus on how they work for life insurers.