It’s essential to consider an insurance company’s customer service ratings before purchasing a policy. When you file a claim, you want to work with helpful agents and with fair and straightforward processes.
The National Association of Insurance Commissioners (NAIC) tracks customer complaints against insurance companies and ranks insurers accordingly. AAA scores below the national average, which means the company receives very few customer complaints. AAA also has an excellent AM Best rating for financial stability, which indicates it’s less likely to default on your claims.