Quality customer service matters when shopping for the best renters insurance provider. Filing a claim can be overwhelming and stressful, so you should look for an insurer with a record for processing claims quickly and fairly.
score85GEICO Renters Insurance Review: Cost & Service (2024)
Updated: November 21, 2024
Advertising & Editorial Disclosure
score854/5
satisfaction
4/5
affordability
5/5
stability
pros
Wide range of coverage levels
Perfect score in financial stability
Offers many other insurance products
cons
Limited discounts and coverages
Available in only eight states
High NAIC customer complaint ratio
Verdict
GEICO’s financial stability is excellent, and the company gets solid ratings for affordability and customer service. GEICO’s renters insurance is only available in eight states, with limited discounts and coverages. The company also has a significantly higher than average customer complaint ratio.
Does GEICO Have Good Customer Service?
Customer Satisfaction Rating
MoneyGeek looked at GEICO’s J.D. Power customer satisfaction rating — a 4.23 out of five — and its AM Best score for financial stability, which was perfect. The insurer, however, has more than average customer complaints.
The National Association of Insurance Commissioners (NAIC) tracks insurers’ customer complaint ratios. GEICO’s ratio is 1.52, which is much higher than the national median of 1.00.
Financial Stability Rating
Financial stability refers to how well insurance companies are prepared to meet their financial obligations. According to AM Best, GEICO has a rating of A++. This means that GEICO has a superior ability to meet its financial obligations to policyholders.
What to Expect From GEICO Renters Insurance
The process of acquiring renters insurance and working with insurers is different for each company. MoneyGeek outlines below how GEICO’s renters insurance process works.
- 1
Getting a quote
GEICO’s online quote tool uses your information to personalize your quote.
- 2
Customer support
You can reach GEICO 24/7 via a live chat option or by calling (800) 241-8098. You can also mail or email the company.
- 3
Filing a claim
GEICO policyholders can file a claim on the company’s mobile app or website.
- 4
Canceling your policy
To cancel GEICO renters insurance, contact a representative through the mobile app or by calling (800) 841-1587.
STATE AVAILABILITY
GEICO’s renters insurance is available only in the following states: California, Florida, Georgia, Maryland, New Jersey, New York, Texas and Virginia.
How Much Does GEICO’s Renters Insurance Cost?
Each company offers renters insurance at different price points. The value of your property will also affect your insurance cost.
The average annual cost of renters insurance is $159. However, prices will vary depending on where you live, how much property coverage you choose and other factors. If you’re looking to get an accurate estimate, you can use MoneyGeek’s personal property calculator below.
Average Cost of GEICO Renters Insurance
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Coverage
GEICO Average Premium
5K
$111
10K
$142
20K
$209
50K
$378
100K
$786
The coverage limit you choose affects the cost of your GEICO renters insurance. To save money, choose a coverage limit that fits your needs without exceeding them.
Generally, a $20,000 coverage level is a good starting point for renters insurance. A GEICO renters insurance policy with a $20,000 coverage level costs $209 per year, on average. The personal property calculator below can help you determine the best coverage amount for your unique situation.
Personal Property Coverage Calculator
When figuring out how much renters insurance you need, experts recommend the standard $100,000 in liability insurance and enough personal property protection to cover your possessions. Use MoneyGeek's calculator to estimate the value of your possessions so you know how much personal property coverage to buy.
clothing & accessories
Clothes, shoes, bags, belts, hats, gloves, etc.
MONEYGEEK EXPERT TIP
Spend the time to compute the value of your personal property accurately, so you don’t waste money on coverage you don’t need.
What Discounts Does GEICO Offer?
GEICO only offers four discounts while other insurance companies advertise an average of five discounts. GEICO offers policy owners discounts for having multiple policies or paying online.
Discount | Description |
|---|---|
Online Payment Discount | Pay your premiums online and qualify for a discount. |
Multi-Policy Discount | Bundle your renters and auto insurance and save money. |
Home Security System | Get a discount if you have a home security system, burglar alarm or have security staff in your building. |
Sprinklers or Smoke Alarms | Get a discount for having fire prevention alarms and tools like fire extinguishers, sprinklers and smoke alarms. |
MONEYGEEK EXPERT TIP
With GEICO’s multi-policy discount, you can combine your renters and auto insurance and save money. Aside from bundling and the online payment discount, GEICO offers few opportunities to lower your costs other than lowering your coverage level.
Which Coverage Types Does GEICO Offer?
Your GEICO renters insurance price can also depend on the type of coverage you choose. The insurer offers renters three additional coverage options, fewer than the industry average of seven.
GEICO provides common coverages for disasters and identity theft. Additionally, GEICO has a unique coverage to replace your personal belongings in a covered loss.
MoneyGeek reviewed GEICO’s three additional coverage options. Identity theft and disaster coverage are common, while the company’s replacement cost contents coverage is a rare add-on. Learn more about each coverage in the table below.
- 1
Replacement Cost Contents
After a covered loss, GEICO pays you the cost of replacing your belongings versus their cash value, which is usually lower.
- 2
Disasters Coverage
You can get extra coverage for natural disasters if you live in an area prone to floods or earthquakes.
- 3
Identity Theft Protection
GEICO notifies you of high-risk transactions, tracks your credit profile and offers data protection software.
It’s vital for renters to know which renters insurance coverages are included in their policies. Make sure your policy has personal liability and personal property protection, and coverage for medical payments and loss of use. These are standard coverages. If you need flood, earthquake or insect coverage, check the fine print to see if your policy includes these options.
Renters Insurance Coverages: What to Expect
- Personal Property Coverage
- Personal Liability Coverage
- Medical Payments Coverage
- Additional Living Expenses (Loss of Use)
- Flood Coverage
- Earthquake Coverage
- Insect or Bed Bug Coverage
AVAILABLE COVERAGE LIMITS
GEICO renters insurance lets you select coverage limits ranging from $3,000 to $200,000.
What Online Renters Insurance Tools Does GEICO Offer?
GEICO has many online tools available on its website and mobile app, which is convenient if you’re always on the go and need to access your account from almost anywhere.
GEICO lets non-customers use its online quote tool and calculators. GEICO policyholders can access the mobile app and website for filing claims or paying bills.
Online quote tool
Get a personalized quote on GEICO’s website.
Calculators
Use GEICO’s personal property calculator to determine how much your personal items are worth if you need to replace them.
Online bills payment
Log in on the website to manage payments and review additional information about your policy.
Online claims filing
File a claim through the GEICO website or mobile app.
Mobile app
Report claims, view your policy documents and more on the GEICO mobile app.
Other GEICO Insurance Products
In addition to renters insurance, GEICO offers car insurance, as well as umbrella, condo, flood, rideshare, personal property, business, motorcycle, recreational vehicle and pet insurance products, among others. You can bundle your renters and auto insurance to get a discount.
Type of Product | Description |
|---|---|
Umbrella insurance | GEICO car insurance policy owners can use umbrella insurance to increase the liability limits on their existing policies. |
Condo insurance | Condo owners can get protection for their personal property or for the condo’s interior structure. |
Flood insurance | GEICO policyholders are protected against water damage, in compliance with the National Flood Insurance Program (NFIP). |
Rideshare insurance | Lyft or Uber rideshare drivers can get protection, even when they’re not carrying a passenger. |
Personal property insurance | Personal property insurance can cover loss, theft or damage to your jewelry. |
Business insurance | Businesses can protect their employees, properties and assets. |
Motorcycle insurance | Motorcycle drivers can get comprehensive policies. |
Recreational vehicle insurance | GEICO provides insurance for all-terrain vehicles (ATVs). |
Pet insurance | Pet owners can get coverage for their pets’ medical expenses. |
Methodology
To examine GEICO’s quality as a renters insurance company, MoneyGeek analyzed GEICO’s website, manually collected quotes and consulted consumer intelligence organizations, such as J.D. Power, the NAIC and AM Best.
About Mark Fitzpatrick
Mark Fitzpatrick is a Licensed Property and Casualty Insurance Producer and MoneyGeek's Head of Insurance. He has analyzed the insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. He has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.
Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.
sources
- Atlas Magazine. "AM Best Rating Scale." Accessed April 5, 2022.
- GEICO. "Contact Us." Accessed April 5, 2022.
- GEICO. "Identity Theft." Accessed April 5, 2022.
- GEICO. "Renters Insurance." Accessed April 5, 2022.
- GEICO. "Renters Resource." Accessed April 5, 2022.