Updated: October 3, 2024
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score815/5
satisfaction
4/5
affordability
4/5
stability
Liberty Mutual scored well on customer satisfaction and financial stability, making it a good option for renters insurance. And the company’s customer complaint ratio is below the national median, which means it receives fewer complaints than the average insurer.
Liberty Mutual renters insurance has five discounts and three optional coverages, though none are unique. The insurer also provides online tools and a mobile app that you can use to improve your customer experience.
It’s imperative to consider customer service when looking for the best renters insurance company. Your chosen carrier should provide you with quality service and follow through on claims quickly and fairly.
Liberty Mutual has a high customer service score from J.D. Power and financial stability rating from AM Best, making it a solid choice for renters insurance. Plus, it receives fewer complaints than the average insurer, according to the National Association of Insurance Commissioners (NAIC).
J.D. Power gave Liberty Mutual a customer satisfaction score of 823 out of 1,000 — lower than the industry average of 848. The company placed seventh on the overall customer satisfaction index ranking for renters insurance. J.D. Power measured customer satisfaction by examining a company’s interaction, policy offerings, the price billing process, policy information and claims.
Another way to see how well an insurance company performs is its NAIC score. That score is based on the number of customer complaints received by a company. Liberty Mutual has a score of 0.55 on the NAIC’s complaint index report, which is below the 1.00 national median. As it stands, the company gets less complaints compared to other insurers in the market.
Liberty Mutual’s AM Best rating is an A, indicating its excellent ability to meet its ongoing insurance obligations to policyholders. AM Best is an organization that assigns insurers a financial strength rating, determined by how it can pay claims, debts and other financial obligations in a timely manner.
Having more detailed information about how to obtain a policy can make shopping for renters insurance easier. It can guide you on what you need to do, especially if you’re a first-time buyer. However, the process of obtaining information varies among insurers. MoneyGeek broke down the steps to acquire, manage and cancel a Liberty Mutual renters insurance policy.
Liberty Mutual has an online tool that you can use to get personalized renters insurance quotes. You can also peruse the Liberty Mutual renters insurance quotes collected by MoneyGeek in the next section.
To reach a customer service representative at Liberty Mutual, call its customer service line or send a message via text, email or social media.
You can file a claim using Liberty Mutual’s website or mobile app.
You can cancel your Liberty Mutual renters insurance policy by calling 1-800-290-8711. From there, customer service experts help you through the entire process.
Liberty Mutual renters insurance quotes are available in 28 states and the District of Columbia. These states include Arizona, Arkansas, Connecticut, Florida, Iowa, Idaho, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Nebraska, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, Vermont and West Virginia.
On average, renters insurance costs $159 per year for $20,000 of personal property coverage. However, that rate can change depending on your chosen insurer.
For example, Liberty Mutual charges around $230 per year for a policy with a $20,000 personal property coverage limit, which is about $71 more expensive than the national average. Fortunately, you can take advantage of Liberty Mutual’s available discounts to lower the cost of renters insurance.
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How much renters insurance costs heavily depends on the coverage limit you choose. You don’t want too much or too little coverage — $20,000 is a good starting point, but it’s still best to choose an amount that approximates the value of your property. You can use MoneyGeek’s personal property calculator to find out how much coverage you need.
When figuring out how much renters insurance you need, experts recommend the standard $100,000 in liability insurance and enough personal property protection to cover your possessions. Use MoneyGeek's calculator to estimate the value of your possessions so you know how much personal property coverage to buy.
Clothes, shoes, bags, belts, hats, gloves, etc.
Figuring out the exact value of your personal property can help you determine how much coverage you need. When you accurately estimate the value of your personal property, you save money on renters insurance because you’re not paying for what you don’t need.
Liberty Mutual offers five discounts, which is the industry average. When getting quotes for Liberty Mutual renters insurance, you can check if you can get a discount for being claims-free, bunding policies, buying a policy online, quoting in advance or setting up automatic payments. Most insurance companies offer these discounts.
Discount | Description |
|---|---|
Claim-Free Discount | You’re eligible for a discount if you have not filed a claim with your previous carrier for five years or more. |
Quote in Advance Discount | If you get a quote before your current policy expires, you save when you sign up with Liberty Mutual. |
Multi-Policy Discount | This discount automatically applies when you bundle multiple policies from Liberty Mutual. |
Online Payment Discount | Liberty Mutual gives you a discount if you buy a policy and complete your purchase online. |
AutoPay Discount | You can get this discount when you set up automatic payments from your bank account. |
You can save by bundling multiple policies from the same company. For example, if you own a car, you can choose to bundle your Liberty Mutual auto and renters insurance policies to get an automatic multi-policy discount to help you save money.
Coverage is a significant factor that affects the cost of renters insurance. Aside from the standard coverages, Liberty Mutual offers three optional coverages that you can add to your policy. Note, however, that this number is less than the industry average of seven coverages. As for coverage limits, Liberty Mutual has five options to choose from.
MoneyGeek included the three optional coverages offered by Liberty Mutual in our renters insurance review. They are blanket jewelry, personal property replacement cost and earthquake damage.
This optional coverage replaces your jewelry if it is lost or stolen, with no deductible or initial appraisal necessary.
Liberty Mutual pays for the total cost of repair or replacement of damaged items with the cost of a brand new version in the event of a covered loss.
If you live in an area that’s susceptible to earthquakes, this optional coverage can protect personal property in the event of an earthquake.
When you collect quotes for renters insurance, make sure to get the standard renters insurance coverages. These include personal property, personal liability, medical payments and additional living expenses coverage.
You can also purchase optional coverages like flood, earthquake or bed bugs, depending on your needs and situation. However, some are rarely offered. For example, Liberty Mutual does not have bed bug or flood coverage available.
Liberty Mutual lets you choose among the following renters insurance coverage limits:
Various online tools and features provided by a company can help improve the customer experience. Liberty Mutual has several tools that policyholders and those without a policy can use for free, including an online quote tool and mobile app.
You can visit Liberty Mutual’s website and use its online tool to get a personalized quote. You enter your ZIP code to begin.
Liberty Mutual has a mobile app that you can download to manage your policy, pay your bill or file a claim.
You can choose to pay by eCheck, credit or debit card online or by bank transfer.
Liberty Mutual allows you to pay your bill online with just your name and birthday or through its mobile app.
You can file your claim by logging in to your account or using the mobile app in less than 10 minutes.
Aside from renters insurance, Liberty Mutual offers different insurance products, including auto insurance, business insurance, pet insurance and life insurance. Keep in mind that when you buy a renters insurance policy through Liberty Mutual, you can also purchase other products to get a multi-policy discount.
Type of Product | Description |
|---|---|
Auto and Vehicle Insurance | You can purchase Liberty Mutual auto insurance for your car or insure a motorcycle, boat or watercraft, all-terrain vehicle, off-road vehicle, snowmobile or recreational vehicle. |
Business Insurance | Liberty Mutual offers comprehensive, tailored business insurance solutions that can help protect your people, property and reputation. |
Life Insurance | Liberty Mutual provides life insurance. You can choose to purchase term, whole life or fixed annuities/fixed income insurance policies. |
Pet Insurance | With Liberty Mutual’s pet insurance, you get your pet the best veterinary care available in the event of an accident or illness. |
To evaluate Liberty Mutual’s quality as a renters insurance company, MoneyGeek analyzed Liberty Mutual’s website, manually collected quotes and consulted consumer intelligence organizations such as J.D. Power, the NAIC and AM Best.
About Mark Fitzpatrick
Mark Fitzpatrick is a Licensed Property and Casualty Insurance Producer and MoneyGeek's Head of Insurance. He has analyzed the insurance market for over five years, conducting original research and creating personalized content for every kind of buyer. He has been quoted in several insurance-related publications, including CNBC, NBC News and Mashable.
Fitzpatrick earned a master’s degree in economics and international relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his knowledge of economics and insurance to bring transparency around financial topics and help others feel confident in their money moves.
