Generali Global Assistance Travel Insurance Review

Generali offers three plans scaling from basic to full coverage. All plans include 100% trip cancellation coverage, 125% trip interruption, pre-existing condition waivers and 24/7 assistance.

Rental car coverage available as optional add-on at $35,000 maximum for all plans.

The company's plans work for domestic trips, international travel and cruises, though specialized cruise insurers may offer more port-specific benefits. The differences between full and basic coverage show which plan fits your needs: Standard, Preferred or Premium.

Generali earned an affordability score of 94 out of 100, trailing only World Nomads (98), ranking among the cheapest travel insurance options. The Standard plan costs $72 for a one-week domestic trip covering $2,500 in trip costs for a 30-year-old traveler. International coverage costs nearly identical at $73 for the same profile.

Seniors pay the same rates as younger travelers for domestic trips. International coverage with $10,000 in trip costs runs $436 for Standard, $485 for Preferred, or $663 for Premium on a 10-day trip for a 65-year-old, with pricing varying by destination like Italy or other European countries.

Generali's second-place ranking balances affordability with strong coverage and A+ stability. World Nomads leads overall with higher affordability, while Allianz dominates service. Lower pricing helps Generali compete with IMG and Travel Guard despite their service advantages.

Customer feedback points to easy buying and good prices, but claims experiences differ quite a bit. Travelers with simple claims get reimbursed quickly, while those with complicated situations often wait much longer.

• Simple cancellations get handled fast. Some travelers get their full refund in two to three days when they submit the right paperwork.
• Customer service reps answer coverage questions quickly before you leave for your trip.
• Prices beat most competitors offering the same protection.
• Buy your policy online without calling anyone.

• Trip interruption and complex medical claims take months to process.
• Reaching your assigned claims adjuster proves difficult. Calls go to voicemail, and you get generic email responses instead of personalized updates.
• Some claim denials get overturned on appeal, pointing to inconsistent review processes.
• Documentation requirements often feel excessive, asking for proof that's hard or impossible to get.

Generali has a 4-star Squaremouth rating (5,000+ reviews) and A+ BBB accreditation despite 500+ complaints about claims processing.

Generali covers standard travel insurance categories with limits varying by plan:

• Trip cancellation and interruption: Covers 100% of costs if you cancel due to illness, injury, a death in the family, natural disasters or jury duty. Trip interruption pays 125%, which includes unused expenses plus your return flight home.
• Emergency medical: Pays for injuries and illnesses while you're traveling. Premium plans offer twice the coverage of Standard and Preferred plans.
• Medical evacuation: Covers $250,000 (Standard) to $1 million (Premium) to transport you to proper medical facilities when local hospitals can't provide adequate care.
• Travel delays: Reimburses up to $1,000 per person at $150 daily once delays pass the policy threshold.
• Missed connections: Pays $1,000 when delays make you miss flights or prepaid arrangements. Coverage kicks in after three-hour delays.
• Baggage loss: Reimburses lost or stolen luggage with per-item limits. Premium plans offer twice the maximum coverage of Standard and Preferred plans.
• Baggage delay: All plans pay $200 to buy necessities when your checked bags show up 24+ hours late.
• Pre-existing conditions: All plans waive exclusions if you buy coverage within 14 days (Standard/Preferred) or 15 days (Premium) of making your initial trip deposit.

Rental car damage coverage: Optional add-on for all plans with a $35,000 maximum. Acts as secondary coverage after your personal auto insurance or credit card benefits pay out.

• Cancel for any reason: Not available on any plan
• Annual or multi-trip policies: Each policy covers one trip only
• Adventure sports limitations: High-risk activities have restrictions, with sporting equipment covered only under standard baggage limits
• Known financial default: Excludes supplier bankruptcies with pre-existing financial troubles before purchase
• Routine pregnancy care: Covers only unexpected pregnancy complications requiring emergency treatment

Generali works best for:

• Budget-conscious travelers: Second-best affordability score (94/100) with Standard plan at $72 for week-long domestic trips
• International travelers: Premium plan offers $100,000 medical coverage and $1 million evacuation for expensive or remote destinations
• Pre-existing conditions: Automatic waivers included when purchased within 14 to 15 days of initial deposit
• Families traveling together: Single policy covers all members at lower cost than individual plans

Not ideal for:

• Cancel for any reason seekers: CFAR not available on any plan
• Frequent travelers: Only single-trip policies, no annual coverage options
• Fast claims priority: Service score (89) trails Allianz (100) and Travel Guard (98), with complex claims taking 30 to 60 days

The company isn't ideal for travelers wanting cancel for any reason flexibility or frequent travelers needing annual coverage. Those prioritizing claims processing speed should consider competitors such as Allianz or Travel Guard, which have higher service scores.

Generali processes claims through its online eClaims portal. You must file within one year of your covered loss. Documentation requirements depend on your claim type.

Submit your claim within 30 days of the incident with all required documents for the fastest processing.