What should drivers evaluate when selecting a car insurance provider?

I would recommend shopping around. Check out insurance premiums (but be sure to compare premiums with consistent coverages; some insurers may offer a lower price but have lower limits or higher deductibles). Check out the insurer's "rating." Do they have a high rating from a rating agency (e.g., AM Best)? Investigate their claims handling reputation. Do you see a lot of complaints from policyholders around claiming?